Terms and Conditions

Return Policy

We have a 14 Day return policy. This means that you will have 14 days after receiving your order to send your return.

To be eligible for a refund, your item (s) must be unused, unworn, unwashed and in the same condition as you received it. Items which are sales items cannot be returned. They must be in the original packaging

Once your return is received and inspected, we will notify you of the approval or rejection of your refund

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to our error.

Money Returns

Your return will be processed within 14 days of return and refunded through the same payment method used through our website.


For KONG products, Wags and Woofs are responsible for making the sale to our customers and the terms and conditions directly and indirectly applying for
refunds and exchanges by customers are towards Wags and Woofs and not KONG.